Terms & Conditions

Greetings from Thangamayil Jewellery!!!

We value what you value. And indeed for us Jewels value more than its physical value. Thangamayil Jewellery always anchors this principle in its value system and takes utmost care in honoring that. Please read carefully about our company’s terms and get to know what and how we serve our customers.

Owned and operated by

The website is owned and operated by Thangamayil Jewellery Limited having its registered office at #124, Nethaji Road, Madurai – 625001, Tamil Nadu and its corporate office is at Palami Enclave #2nd and 3rd Floor, 25/6 , New Natham Road, (near Ramakrishna Mutt), Narayanapuram, Madurai – 625014, Tamil Nadu, India.

Annotation

Thangamayil Jewellery Limited shall henceforth be addressed as ’Thangamayil Jewellery Ltd’ or ’Thangamayil Jewellery’ or ’Thangamayil’ or ’The management’ or ’The Jeweller’ or ’The company’ or ’The corporate’ or ’Us’ or ’We’ or ’www.thangamayil.com’ or ’thangamayil.com’ or ’TMJ’ or ’TMJL’.

’Jewellery’ or ’Jewels’ defines any jewels customized, designed or pre-designed in precious metals like Gold, Platinum or Silver with or without stones or any precious elements and can also mean gold coins. ’Stones’ defines any and every kind of precious and semi precious stones includes diamonds, emeralds, pearls etc.

While people(or customers) who use this website shall be defined as ’User’, ’You’, ’your’ and ’Customer’, registered users(and customers) can be defined as ’member’ or ’registered member’. Any merchandise that is paid by the member when intended to be delivered to a different person on different address shall be considered as ’Gift’.

User Agreement

Thangamayil’s policies are rules and guidelines that create and promote safe and fair trading environment for all its customers. User Agreement is the predominant policy. All users or members are responsible for going over, understanding TMJL’s policies and all applicable laws and regulations of this contract and abiding by the same.

Amendments

The user agreement shall be inferred in accordance with the applicable and prevailing laws of India. The website policies follow the Government of India’s amendment to Information Technology Amendment Act, 2008 or ITAA 2008 which focuses on Information Security, Cyber Terrorism and Data Protection. Sensitive Personal Information and Reasonable Security Practices mentioned in section 43A of ITAA, 2008 will be followed.

Those who choose to use this website from abroad or outside of India are responsible for the compliances with the local laws. Delivery of products shall be provided only within geographical boundary of India. Any interest towards shipping overseas is purely the customers interest and Thangamayil Jewellery or its associates shall not be liable for any such transactions.

Eligibility Criteria

Any user who’s deemed to be ’incompetent to contract’ by Indian Contract Act, 1872 is not eligible to use this website. Anyone who is below 18 years of age shall not be allowed to become a member or to use or purchase or enter into contract through the website of TMJL.

Registration Obligation

All the information provided by the users have to be true, accurate, to the detail, current and complete as required by the registration process of www.thangamayil.com. If the user provides any information that isn’t in accordance with the above stated criteria and or if the management of Thangamayil has a reasonable cause to suspect or consider that the information provided by you to be untrue or deviates from the criteria or not in concurrence of opinion with the user agreement, Thangamayil has every right to cancel or suspend or terminate the membership and restrict the access with www.thangamayil.com indefinitely.

Registration

Registration with www.thangamayil.com is made simple and easy with just a few steps and it is free of cost.

Contact & Personal Information

User has to enter their personal information such as Name, Address and Phone number. Personal information includes Date of Birth, which www.thangamayil.com uses to verify the user’s age. After registration, user may change their personally identifiable information such as the login password in their profile by logging into their account and it is always advisable not to share your login details with anyone and to update the password at periodic intervals to keep it protected.

Email Verification

User has to enter their email address which serves as the medium of communication from www.thangamayil.com. User shall check the email which provides the instruction for user to register and helps in registration process.

Having a working email address is important as Thangamayil uses it to notify about the confirmation of purchase, shipping, payment procedures and details about the payment.

Acceptance of User Agreement & Privacy Policy

Read the user agreement and privacy policy, if you accept the terms and conditions of user agreement along with the privacy policy, check the box indicating acceptance of the contract. You must accept the contract to continue registration failing which you should not use the website.

Create User Info

User ID is required for users to login and purchase. You can create a user ID and set a password. The choice of User ID is based on the availability of the user name. If you ever forgot your password, make use of the ’Forgot Password’ link in the login page. You will be prompted to enter your registered email address. Once you enter the mail address & click ’Submit’ button you will receive a mail containing the link to reset your password. You are advised to set(or reset) a strong password which is a combination of letters, numbers & special characters.

Confirm Registration

Check the email for confirmation of registration. Use this registered email for communication with the company. You shall be responsible for all activities that occur under your account.

Registration for Guest User

It is always advised to sign up to avail the following benefits: Simpler process with enhanced safety, profile management, tracking of order summary and faster processing of your enquiry.

Tax and Value Added Charges

As per the current regulations of Government of India, all Jewels be it Gold, Silver, Diamond , Platinum or any other precious metal with or without precious or semi precious stones that are billed will fall within the scope of GST, which shall subsume the tax structure that had been in force till June 2017.

Here is a recap of the previous tax pattern for your comparative analysis with the present pattern.Prior to GST being implemented, the overall tax rate on gold jewellery stood at 2%(1% excise duty and 1% VAT). GST has replaced the excise duty and VAT components,with a single tax of 3% only. This tax shall be referred as the ’tax’ or ’taxes’ henceforth.

The cost of the jewel includes the physical content of Jewels, designing cost and making charges along with the wastages. Thangamayil has every right in determining the cost of the product. These costs shall be referred to as ’Value Added Charges’.

Termination of Agreement

The management of Thangamayil is vested with the right to terminate the membership of the users and their agreement when it is found that any member violates the terms and conditions or privacy policy as such. www.thangamayil.com is not duty bound to provide prior notice to any member about terminating their membership and restricting them from accessing the website. It is required that the member has to erase or destroy the downloaded or copied data obtained from www.thangamayil.com under the user agreement in the event of termination of membership. Termination of membership shall not in any way alter your obligation of any outstanding payment towards the purchase of the merchandise.

The user can terminate his/her membership by writing to the company that he/she no longer wishes to avail the services of www.thangamayil.com and discontinue further use of this website. Your request for termination shall be processed in 7 to 10 business days. However you still ought to complete any arrears with payments.

Products Online

Thangamayil takes care in providing elaborate information about the products that are displayed in the website. However, users may expect more information regarding the product. In such a case, members can contact our customer care or support via email or toll free number displayed prominently in the header or footer sections of the web page. We solicit your valuable feedback and suggestions.

Product Availability

The website www.thangamayil.com may indicate availability of a product for sale by displaying its image. However, an unforeseen situation of non-availability of the product may arise. In such a case TMJL will endeavor to arrange it either from a third party or design it in any of its manufacturing units. Prompt communication will be initiated by TMJL if so or even otherwise via email or phone.

Please take cognizance of the fact that for jewels or precious stones, regardless of the displayed information sales can occur only based on the current availability of the product. In such a case, actual prices may vary from the prices indicated in the site.

Photography

While TMJL exercises great care and caution while photographing the jewels and uploading them to the site(www.thangamayil.com) to provide the users with a real-time viewing experience, possibility of any minor deviation with respect to shade, design, size due to factors such as lighting, reflection of stones, camera & sensor quality cannot be ruled out . We hope user is aware of these practical issues while placing the order with us and shall not hold TMJL as accountable at a later stage.

Product Customization

If a user requires a jewel exclusively designed to satiate his/her soul by performing modifications in existing design by adding or removing or changing the precious or semi precious stones mounted on the ornament as such, they shall contact the sales or support team and get to know on the possibility of customization. Customization of a product is the prerogative of TMJL. It may take up the order for customization or indicate inability, at its own determination. Buyer has to bear the customization cost fixed by the company.

Product Price

The product price is inclusive of the price of the material(s), designing or craftsmanship cost, making charges along with the wastage fee and Tax component. Thangamayil has every right in determining the price of the product. These costs shall be referred as ’Value Added Charges’.

All prices quoted and displayed in the website are in INR(Indian National Rupees). Though the price displayed in the website is the final price of the product covering price of the metal, stones, value added charges, handling charges(if applicable) and ’tax’, please be aware that the prices of jewellery fluctuate in accordance with international metal market trends and hence the final price may be subject to minor variations within the short span of making payment. In such a case, you may have to pay a bit higher or lower than the price indicated in the site. Handling charges refer to the charges we may levy in case of unanticipated practical difficulties in delivery or due to higher rates of payment to payment gateway. Check the ’Tax & Value Added Charges’ section of the terms and conditions for more clarity.

The price of gold displayed as gold rate is the price announced by the ’Madras Jewellers & Diamond Merchants association’ at Chennai for 22 carat gold. Kindly confirm the price before opting for payment procedure. However, thangamayil.com puts continuous efforts in updating the price listed in the website. Thangamayil reserves the right to alter the prices with or without notice.

The price of diamond and precious stones is subject to availability of the stones and will be based on market trends.

The weight of the product displayed in the website as ’product weight’ is an approximate indication of the product’s weight and actual weight may vary slightly.

Price of the product is based on the indicated weight and payment shall also be made for the same. If situation arises such that the physical weight of the purchased product is lower than the indicated weight for which the payment is made, the difference of amount corresponding to the difference in weight of the gold will be sent back as a cheque and will be shipped to the customer along with the product. The price of the gold, in this case, is calculated based on the market rate of the gold that prevails on the date and time of the purchase. This act of gesture showed by Thangamayil is purely in its interest towards the satisfaction of customer and it shall not be considered as a mandatory practice.

The price displayed and product detail may be subject to typographical errors though every reasonable effort is made to make the data free of such errors. In such situation, users should clarify the price with the customer support team of Thangamayil Jewellery. If the product price quoted, listed or displayed in the website is higher than the actual price, Thangamayil will contact the member and will inform the right price for the selected Jewel. Similarly,if otherwise, Thangamayil shall contact the user to inform the right price and shall make invoice on the informed price or shall cancel the order based on customer’s interest.

Due to the fluctuation in market price, the price of the metals (gold, silver or platinum) and Gems/stones, may vary from the time of order (or added to cart) and the time of purchase or the time at which the payment is made. The price at the time of purchase will surpass all other prices.

Confirmation of Order

An email will be sent to the member after the purchase is finalized with www.thangamayil.com. User shall use this email as reference for their purchase.

Payments

Payment shall be made through credit card or debit card or through net banking or transferred through NEFT via banks. Once an order is placed user will be directed through payment gateway for online payment and transactions to purchase the merchandise and user shall choose their payment option.

It is assumed that every member who is a (bank’s) cardholder is aware of the terms and conditions of online banking and usage of bank cards. Else, check with your bank’s policy. User should understand, agree and confirm that the information they provide on the debit or credit card while updating their user account profile should not impersonate other person. The same principle holds good for internet banking; the user shall not use other person’s internet banking account to transact with this website.

The information shall not be utilized or shared with third party unless required for legal verification by agencies such as judiciary or police enquiry.

Thangamayil shall not be responsible for intentional deception, fiddle or fraud of debit or credit card or internet banking by any third party while using the website. Check the privacy policy.

Thangamayil reserves every right to undo any purchase process even after the payment is done either as full or part payment. The reason for rejection shall be cited through the contact information provided. Kindly refer the ’Cancellation terms’ part of the terms and conditions. In case of refund, the payment shall be credited to the user’s account. Check the refund procedure to know how refund of the payment is done from Thangamayil.com.

The invoice from Thangamayil includes the product’s price (as described in the Terms and Conditions of Thangamayil), ’taxes’ (as described as Taxes) and other costs mentioned as the ’Value Added charges’. Users have to pay all the charges and are responsible for reporting on their personal income or tax related issues as per the requirements of Government of India.

Lifetime Exchange

Customers can exchange the Jewels bought from us at any of our showrooms for a new jewel with ’appropriate price’ for the old jewel. Thangamayil shall solely determine the ’appropriate price’ which includes the charge based on the prevailing market price of metals or stones.

Return, Exchange & Refund Policy

Thangamayil strives hard in ensuring the satisfaction of every customer who have purchased or ordered with it. The process of return and exchange of the product purchased online via www.thangamayil.com is designed as simple and user friendly as possible.

i)Terms for Return before Delivery

If a customer prefers to return the product ordered or purchased before delivery for some valid reason, Thangamayil provides them with an option to do so and this shall be considered as ’Cancellation before Delivery’. Check cancellation terms section.

ii)Terms for Return on defects

Customer may return the delivered product if found to be defective upon arrival at customer location. Customer shall exercise this privilege only for genuine faults and TMJL hopes the facility is not misused. You are permitted to return jewels housing genuine wears, manufacturing defects, missing stones, cracks on the stones provided the jewel is unused. In such a case it has to be reported to thangamayil.com as ’Defective upon delivery’, on the date of delivery itself. Return of jewellery is also reasonable and acceptable in cases where the jewel delivered to you is different from what was ordered if it remains unused. Thangamayil reserves every right in determining if the product delivered can be considered as ’Defective upon delivery’.

If the customer tampered the jewel deliberately with or without the intention of usurping financial benefits, legal action will be taken under all applicable laws for cheating, theft, forgery etc., for the damage or defamation caused to the company. In such an event, Thangamayil apart from initiating legal actions against such customer shall also penalize by not refunding the amount paid towards the purchase of jewel. Users, beware of the fact that TMJL maintains every record- visual, factual as well as legal information about the product that is shipped. Care should be taken while returning through courier. The product should be returned in same condition as delivered by Thangamayil Jewellery Ltd.

iii)Terms for Return on Dissatisfaction - Limited Duration

In case, the customer is not satisfied with the product after receiving they can return the product within 15 days from the delivered date. Return policy is subject to the following conditions:

a) The product should be returned in the same condition as delivered by Thangamayil Jewellery Ltd.

b) Product showing sign of wear or engraved, altered, resized or damaged may not be accepted and may be returned to the customer itself.

c) Products that are designed based on Customer’s specification or customized jewels or Gold coins can be exchanged only at the showrooms of TMJL binding by the terms stated under ’Lifetime Exchange’.

d) Once the return is confirmed at the call center, Thangamayil Jewellery Ltd will send a packaging cover through the courier agent, which has to be used to return the product. ’Jewel to be returned’ must be properly packed as per the associated logistics company’s requirement.

e) The item has to be packed in front of the courier agent.

f) Product invoice provided by Thangamayil must be sent along with the ’Jewel to be returned’ while returning. Else return process shall be void.

g) It is presumed that users are aware about Jewellery and the right way of handling them before purchase and Thangamayil shall not take responsibility for any wear or damage caused by inappropriate handling or improper placement. Return or refund or exchange of such products of such a case shall not be entertained by TMJL.

h) Once Thangamayil receives the jewel genuinely as stated above, the refund of the payment shall be promptly initiated within 15 days without deduction of shipping, processing fee and bank transaction charges through internet banking or cheque to the bank account that was used for the purchase.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use) in 15 days.

iv)Terms for Gifts

Return of ’gifts’ (as defined in Annotation section) shall follow the ’Return on dissatisfaction - Limited Duration’, ’Return on defects’, ’Lifetime Exchange’, provided the beneficiary must bring the photo identity card recognized as photo Identity proof by Government of India, to prove the genuinity as the beneficiary considered by the customer who purchased the product.

v)Terms for Exchange

In case you wish to exchange your item with in 15 days from the date of purchase for an alternative product, we suggest that you return the product for a credit and purchase the new product separately.

For any exchange of certain products, user may confirm it with the support team of Thangamayil.

Thangamayil.com may offer a complimentary free return shipping for exchange of certain products. User may confirm it with the support team of Thangamayil.

Customer may return the product for exchange within 15 days for full invoice value. User shall bear the varied price of the new product purchased if it’s current invoice value is greater than previously generated invoice value, of the returned item(s), and if the current invoice value is lesser than the previous invoice value TMJL shall process the difference amount to the source bank account of the customer.

Customized jewels and Gold coins are not eligible for return shipping and shall be exchanged only at our showrooms.

For all transactions such as return, refund and exchange, price is determined by TMJL. Products that shows any sign of wear, tear, alter or tamper shall not be eligible for exchange or refund.

All return or refund or money back shall be paid to the customer through cheque or internet banking within 15 working days to the user’s purchased account after deducting whatever transaction charges that are involved.

In case of alteration of customized jewels, user shall bear the shipping (includes return shipping), customization or repair charges that may apply.

Repairs

In case the jewels bought needs repair, it has to be given in any of the showrooms of Thangamayil Jewellery. The customer must produce the invoice of the purchase. Customer must bear the repair charges as informed by Thangamayil.

Insurance

Insurance is provided during the transit of every purchase. The insurance will be valid when the merchandise is dispatched and will be void the moment following delivery to the respective customer or beneficiary i.e., the insurance becomes void or ceases once the receipt for delivery is acknowledged.

Shipping Policy

The management of Thangamayil is happy to provide secured shipping to the customers for the purchased orders within the geographical boundary of India. The operations team and their associates strive in ensuring the delivery is made accurately in perfect condition and on time. At present the delivery is available in selected towns/cities. However, on demand of customer, with an additional shipping charge, shipment can be made for other cities or interior part of some cities. For some parts of the city, customer may have to visit the courier office to collect the shipments. Do confirm it with thangamayil.com. The user must provide the full name (as provided in proof), full address in detail, contact number of the recipient (user). The proof of recipient is verified with government approved identity proof.

Delivery Schedule

Thangamayil aims to deliver the shipments in 7 to 21 working days, subject to the availability (Refer ’Product Availability’ section) of the products in the showrooms or at warehouse or in the factory. There may be some delay which may take more than 7 to 21 working days to procure or to design. In such case, the customer will be promptly communicated and made aware of the situation. Delivery guarantee is subject to the terms and conditions of the shipping agent or the courier company. Any inaccuracy in the name or address or inconsistency of the recipient’s presence during delivery shall result in non delivery of the product. Estimated duration for delivery indicated in Terms and Conditions commence from the date of dispatch and are for guidance purpose only and may vary invariably. The order will be processed to shipping only after the credit/debit card number given/provided is approved by the bank.

Shipment Procedure

The shipment shall be delivered only to the specified delivery address confirmed by the user. Customers have the option of changing the delivery address any number of times before the order is processed for shipment. Once the shipment is processed, neither the specified receiver of the delivery nor the specified address for delivery shall be changed. Any number of products ordered for a single delivery address will be bundled together and shipped as single shipment.

In case of shipping the ’gifts’, the beneficiary must produce their proof of identification recognized as identification proof by the Government of India. Signature of the recipient is considered as acknowledgment and for verification.

The support team of Thangamayil may contact you to confirm your address, availability etc before shipping the product. The shipment can be tracked by the customer by checking with the courier agent. We are not responsible for any delays caused by courier agencies and/or due to time required for statutory clearances during the delivery process.

Force Majeure

Any delay or failure in the delivery hereunder shall be excused and Thangamayil Jewellery Ltd is not responsible if and to the extent caused by the occurrence of a Force Majeure. For purposes of this Agreement, Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of the Parties (includes Thangamayil.com and courier company) claiming Force Majeure, including miraculous acts of God, natural disasters or emergencies like fires, floods, explosions, riots, wars, hurricane, sabotage terrorism, vandalism, accident, restraint of government, governmental acts or parliamentary restrictions, prohibitions, any enactments on import or export regulation or regulations on exchanges foreign as well as domestic, injunctions, or unavailability to transit, labour strikes, other than those of Seller, the Thangamayil Jewellery or its Courier agent, that prevent us from delivering the materials and other like events that are beyond the reasonable anticipation and control of the company affected thereby, despite such company’s reasonable efforts to prevent, avoid, delay, or mitigate the effect of such acts, events or occurrences, and which events or the effects thereof are not attributable to a failure to deliver its obligations under this Agreement.

Return Shipments

If you suspect that the shipment delivered to you to be ’not in good condition’ or ’attempted for tampering’ or if the package of shipment is tampered, you shall refuse to acknowledge the receipt and return the same before accepting the shipped package.

In case, the authorized recipient is unavailable to receive and acknowledge the package, the courier agent may try to deliver twice after the first delivery as per their policy. If the recipient didn’t receive in all the three attempts, the package will be shipped back to the office of Thangamayil Jewellery Ltd and all the cost incurred through the shipment shall be borne by the customer along with the handling charges. The customer shall also bear the shipping charges when shipped again. Refer ’Cancellation Terms’ section if in case the customer cancels after the failed delivery.

Packaging

Thangamayil Jewellery takes special care in packaging user’s precious purchase. The jewels purchased are secured in a shockproof metal box, layered with durable and tamper proof seal from TMJL. Every packing is video covered for security reason. If user requests for special gift pack, thangamayil.com will gift wrap it along with the words you wish your recipient to receive.

Cancellation Terms

Users will be informed if their order is aborted or cancelled either partially or fully and the company may request for additional information if required. Cancellation of order shall happen either by the customer or by the company.

Cancellation from Customer

To cancel an order you have to send cancellation notice via email only mentioning the Order Id. User can cancel the order for any genuine reason at any time regardless of the shipment status. Customized jewels shall not be entertained for cancellation before or after delivery. We reserve the right to accept or reject requests for order cancellations for any reason

The user agrees not to dispute the decision made by us and accepts our decision as final, in this regard. As part of usual business practice, if we receive a cancellation notice the full invoice value will be refunded to you to the same bank account through cheque or internet banking from where the payment was originally effected.

Cancellation by Company

Situation may arise that Thangamayil.com may not be in a position to accept an order and hence left with no other alternative except cancellation. Thangamayil reserves sole discretionary right to refuse or cancel an order for any reason which the management considers appropriate. Few of the situations that lead to the cancellation of your order includes the unavailability of the product, problems identified by credit and fraudulence investigation of fraud avoidance department, inaccuracies or errors in product or pricing information etc,. If the order is cancelled by the company, after your credit/debit card is charged or if payment is processed through internet banking, the charged /paid amount will be refunded back to the same account. The cancellation of the order may be either in full or partial(cases where you purchased more than an item and purchase of one item is cancelled by the company) and the information about cancellation will be informed to the customer and, if required, TMJL shall clarify the required information.

Fraudulent Transactions

Thangamayil Jewellery reserves every right and shall reclaim the product cost, processing charges, shipping cost, legal expenses and other such cost from the user who is involved in a fraudulent transaction.

Legal Actions

Any user who breaches the terms and conditions or involves in any credit/debit card or internet banking scam or considered to violate any act considered as violation of Indian Contract Act, 1872 shall face the consequence legally under similar acts applicable. Legal proceedings shall be initiated against the user who is involved in such fraudulent transaction or any unlawful act.

Rights about the content

Thangamayil Jewellery Ltd reserves and holds all the rights of the contents on the website. The content(s) of the website, including texts, design(s), photograph(s), model(s), trademark(s) etc are the intellectual property of Thangamayil Jewellery Ltd and shall not be copied, edited, modified, misused, repositioned, translated or transcribed, rented or sold by any means.

Usage of the content(s) or service(s) shall not be displayed, utilized in any way other than personal viewing, either for commercial or non –commercial purpose. Kindly do check Copyrights and Trademark section.

Thangamayil Jewellery Ltd holds non exclusive, royalty - free and irrevocable rights to use, modify, adapt, translate, create derivative works, publish, display, distribute the contents of the users or members such as feedback, comments, mails etc.

Website Contents

Without any limitations, the texts, the images and all other content that includes the corporate logo, the photographs, models, audio, video, the ’look and feel’ of the website, the color texture and coordination, the graphics, the software, the database, the user interface, the Graphical User Interface, promotional files such as images, audio tunes, video files, the designs, along with product designs and thereof shall collectively be called the ’website content’. The ’website content’ is a creative work of Thangamayil Jewellery Ltd, vendors, and corporate associates. Any resemblance of the content with others is unintentional and co-incidental.

Third Party Content

In the website of thangamayil.com, users may find few links leading to ’third party’ websites. It could be advertisement, commercial or informational websites. However, thangamayil.com doesn’t endorse the content of those sites for its accuracy, legitimacy or genuineness. The user alone is responsible for the consequences that may arise as a result of trusting those third party content.

Ownership of Content, Copyrights and Trademark

Thangamayil is entitled to ownership of ’Website Content’ as defined in the passages ’Website Content & Feedbacks, Reviews and Customer Interaction’. Thangamayil shall be considered as the owner of social media page of Thangamayil.com and shall be considered as owner for these contents and also reserves right over the member’s feedback, suggestion, complaints.

This content shall not be published, displayed, distributed, transferred, modified, plagiarized, sold or exploited in any way either partly or fully . All software used in the website is property of www.thangamayil.com or their vendors and under copyrights protection act of India or Indian copyrights Act (ICA) and other applicable laws and are protected by Indian and international copyrights law.

Communications

Thangamayil Jewellery is interested in connecting with customers and constantly promoting the satisfaction of its customers by being receptive to their suggestions and feedbacks. Feel free to contact our office if you require any clarification regarding the Terms and Conditions or about the website and its contents. Our team will eagerly respond to your queries.

Electronic Communications

Thangamayil.com, Thangamayil Jewellery, and Thangamayil DigiGold App may communicate to customers through email or SMS or telephone or whatsApp or any other electronic channels by which the customer has provided. When a customer provides his/her details, either during regular course of business or for specific enquiry initiated by customer or when supplied by customer when requested, customer consents to the use of such contact information provided by him/her by Thangamayil to engage with the customer and Thangamayil reserves the right to choose any appropriate mode of communication to interact with the customer, . Customers can reach Thangamayil team using the mail ID & toll free number conspicuously displayed in the header or footer sections of the website / app. The customer support personnel shall be available from 10 am to 7 pm Indian Standard Time (GMT +5.30 Hrs). Customer support or sales support staff are capable of educating the user on the product or terms and conditions when inquired.

Feedbacks, Reviews and Customer Interaction

User can also connect with us and share their shopping experience on our website www.thangamayil.com/feedback or in social media. To get regular updates and news feeds about Thangamayil, please “Like” our Facebook page www.facebook.com/thangamayil. User may give feedback on the products or services of TMJL or share their reviews on discussion forum. Users who provide feedback or review or participate in customer interaction sections or pages agree that they refrain from posting, uploading, distributing, storing any content/text/picture/video/audio or manipulate any existing web content or other user content that may be considered as unlawful, unethical, obscene, explicit, suggestive, of pornographic nature or threatening or intruding privacy or harassing, abusive or cheating etc to thangamayil.com or its social network page.

Users shall also desist from posting any content that are intellectual property such as copyrights, trademarks, business process, patents or trade secrets of others or any third party. They shall never indulge in any unsolicited campaign like marketing or promotional or political campaign of any kind. They should never post any links or contents that are harmful to the website users like virus, spy wares, or destructive files.

Thangamayil.com assumes no responsibility over the user comment or interactions on any of its interactive pages. Thangamayil.com shall not owe an answer to any of the user’s comment and may or may not remove the user or user’s comments. User is solely responsible for such comments, reviews, suggestions, feedback, ideas posted, submitted or disclosed (shall be defined as interactions) to thangamayil.com. Thangamayil.com reserves exclusive rights for all the content (interactions) as the user agrees to a royalty free, irrevocable and fully licensable right and Thangamayil Jewellery Limited shall in anyway use it either for commercial or other way and is entitled to use, edit, modify, create, recreate, or create derivative work, adapt and publish, promote, market, distribute or display it through any media any where in the world.

Indemnification

You agree to defend TMJL, its management, directors, employees, consultants, agents, shareholders regarding the content posted on the interactive pages from and against any claims and expenses that may also include legal actions, for your violation against any party and against the Terms and Conditions of the TMJL.

Privacy Policy

We understand that your privacy is of paramount importance to you, so your privacy is very important to us and Thangamayil works to ensure that the users privacy is protected when using our service. Thangamayil.com has a policy setting out how the personal information of user is processed and protected. Users can visit our website to find the revisions (if any) made to the user policy. Thangamayil Jewellery will not make any financial benefits by selling or leasing the user information to any third party.

Information from User

Thangamayil follows the standard industry practices to maintain your personal information. We take responsibility in storing the personal data viz, Name, address, email address and phone number that you have willingly provided while registering the account with us or while placing order or during transaction or while subscribing newsletter or participating in any events or other promotions or while providing feedback. Thangamayil.com will not be getting any information regarding the financial transactions. Credit/debit card or banking details will be provided by the user only while using the Payment gateway.

Information to be Utilized

The information provided by the user will be used to fulfill our commitment to the user and to provide sufficient information from our side benefiting them and for verifying their order and to communicate with them for getting information. This also includes letting the user know the latest offers that we think may interest you (by analyzing your personal information). If the user at any point of time wishes not to receive any such messages they may contact the support team by email and let them know their interest and decision. We keep and use their personal information as long as the user is interested in letting us use it or for as long as required by the law.

Information Sharing

Thangamayil will never share any of its website users personal information to any other company for spam or mass mailing or for marketing purposes. Payments and other financial transactions on the website are processed by a third party, which normally adheres to a strict policy regarding confidentiality agreement which limit their use of such information and are bound to the terms and conditions of the third party’s payment gateway process. However, details about financial transaction will never be stored or tracked by any of the system or software of Thangamayil.com. We have a non-disclosure agreement with this third party, and they are certified by all major card issuers to hold details securely.

Duration of Information Stored

The personal details of the user shall remain with us as long as the user requires it to serve the purpose of the data to exist with us or as long as required under law. Users may officially inform the support team that their data shall not be used by the TMJL to communicate with them. We shall remove their personal data from the list for communication; however, it shall remain with us for any kind of legal verification as required by the Government of India.

Security about contents

We take appropriate precautions to protect the security of Personally Identifiable Information. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted to us. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk. This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you review the website’s privacy policy. We are not responsible for the policies or practices of third party websites.

Securities for Transaction

Security for financial transactions is provided by the third party which can be checked on their terms and privacy policies. Thangamayil shall not involve in any of the financial transactions made by the user. Any loss or problems due to financial transactions shall be inquired to the third party who provides the payment gateway and not to Thangamayil. It is assumed that users are aware of the policies of using credit/debit card online or using internet banking while transacting with Thangamayil.

Law and Jurisdiction

This website and user agreement shall construe all applicable laws of India. We agree to use the Madurai jurisdiction and the courts of Madurai alone shall have exclusive jurisdiction on account of legal dispute. If any part of this website Disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

Modification Rights

Thangamayil.com reserves every right to change or modify any of these terms and conditions or any policy, guidelines of the website without any prior notification to the users at any time on its sole discretion. Any change or modification will be effective immediately upon posting in the website. The changes in the terms and condition may be emailed to the users and it is assumed that the mailed content was read by the user after it was sent. Your continued use of the website following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the website. The next time when the user logs in to the website after the change in terms and conditions it shall be assumed that the user agrees for the change in terms and condition. If you don’t accept the modified user agreement, you may discontinue using the service.

Disclaimer

Website Content

The information contained in this website is for general information purposes only. Neither Thangamayil Jewellery Ltd, nor its directors, members, employees, agents, any third party, data or content provider shall be liable in any way to you or to any other third party, firm or corporation without limitation whatsoever for any loss, liability, damage (whether direct, indirect, special or consequential), personal injury, risk of harm or expense of any nature whatsoever arising from any delays in operation, inaccuracies, mistakes, errors in, deletion of files or email, defects, viruses, or any failure of performance, whether or not resulting from miraculous acts of God, communication failure, theft, destruction, or omission of any share price information ,or transmission thereof or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof arising out of unauthorized access to the records, programs or services of Thangamayil Jewellery Limited, or in any way connected with the use of our website, the products and services, or the content contained in or accessed through our website.

Financial Transaction

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Links and external Materials

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other Websites.

On Modification

We reserve the right to terminate or remove any of the services on website with immediate effect at any time, for example if there is a change in the law that limits our ability to provide the website.

Social Network

Thangamayil uses social network for communicating and interacting directly with their users and followers and shall use it to market or promote their products, ideas or for whatsoever that the management feels shall help. Thangamayil shall not be responsible for any obscene, vulgar, pornographic content or security threatening or hatred contents or any such negative contents posted by anyone/other social network users. Thangamayil reserves right over the user comments and feedbacks which they may or may not utilize and no one other than Thangamayil can make use of in this regard.

Liability

Thangamayil shall not take responsibility or liability for any loss or damage suffered by ordering online or through freight transit for the purchased product, except as required by law, even if it is argued that we could have foreseen the loss or the possibility of it brought to our attention.

Maintenance of the Website

Every effort is made to keep the website up and running smoothly. However, THANGAMAYIL JEWELLERY LIMITED takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

On Disclaimer

This website disclaimer covers No warranties, Limitations of liability, Exceptions, Reasonableness, Other parties, and Unenforceable provisions.

This website disclaimer is governed by the law of India and we both agree to use the Madurai jurisdiction if there is any dispute between us. If any part of this website Disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.