To bring Golden Delights to each Customer!
At Thangamayil we value values more than gold. At our core, we aren’t just a jewellery store, we represent an inextricable part of our society’s cultural and economic fabric. Our existence as a business directly and indirectly affects all the stakeholders connected with us; and our existence as a jewellery retailer in South India, particularly, binds us to the emotional and sentimental value that gold and jewellery bring to people. As such, we make every attempt to make this existence as meaningful and beneficial not just for ourselves but for every stakeholder: our suppliers, employees, shareholders and most of all, for our customers.
Our entire business, since its inception in 1947 has strived for excellence in Quality, Variety, Price, Customer Service and Exchange Value for the sake of our customers. We believe this to be the winning formula for a jewellery retailer to succeed in the South Indian market, and more importantly, to win the hearts and leave an impression on the minds of its customers. All our efforts have been in this direction, with this end in mind. For instance:
- All our stores stock only 916 hallmarked gold jewellery, and we’re pioneers of such a trendin South India. To further maintain quality, we introduced sophisticated measuring equipments across all our stores.
- Through our stores and our website, Thangamayil brings to customers over 7000 different product varieties across Gold, Diamond, Silver and Platinum Jewellery giving our customers variety that cannot be matched by another any retailer. Not just that, our in-store designs are updated with every seasonal trend.
- From valet parking to billing, our staff is trained and equipped to give you the best service possible and make each visit a pleasant shopping experience.
- Every attempt is made at every stage of production to lower costs without compromising onquality or design so as to pass on the benefit of price to customers. Not only that, we’ve introduced a number of saving and purchase schemes to suit the changing needs and wants of our customers.
- Lastly, with every product they purchase, customers are guaranteed a lifetime of fair exchange value, even should they choose to sell or exchange their jewellery.
In these and many more ways, Thangamayil’s customer-centric approach has been at the core of our existence. We believe that in the long run, our success is very closely tied to the happiness of our customers and we take that seriously. This we try to achieve by setting for ourselves a very clear mission statement when it comes to our customers. Thangamayil is avowed to give its customers-
- The best and most profitable investment avenues when it comes to Gold and Jewellery
- Products of the finest quality, procured from reliable suppliers and manufactured under stringent standards
- Designs and Styles that are in keeping with their tastes, as well as changing trends
- A memorable and pleasant shopping experience that keeps them coming back to us
At every juncture of our business process, we put the customer first such that customer satisfaction has been imbibed into our entire organizational eco-system. This dedication to our customers is entrenched in our mission statement, which you can find here.
Our Mission Statement is a promise we have made to ourselves and to our customers, and we intend to keep it for as long as we exist.
